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Your College sign in: FAQs
Multi-factor authentication set up
Q: How do I set my multi-factor authentication method?
Follow these instructions to set up your multi-factor authentication.
Q: Do I need to confirm multiple methods?
No. Please select just one – Authenticator app or phone.
While the authenticator app is Microsoft’s default method, click ‘I want to set up a different method’ in the bottom left of the screen to choose phone.
Q: Do I need to download the Microsoft Authenticator app on my phone?
No. You can select phone if you do not want to download the app.
Q: Do I need to do this each time I sign in?
No. This is a once-off process to set the mutli-factor authentication method. You will not need to complete this the next time you sign in.
General
Q: Why is this change happening?
We’re upgrading our sign-in system to give you stronger security and an improved password recovery experience.
This change will also allow us to integrate other services in the future – which can all be accessed with your updated COLPass.
Q: Is my password changing?
No. Please continue to use your existing password.
Q: How will I be able to reset my password?
- Visit the new password reset page. Or from the COLPass sign-in screen, select ‘Can’t access your account?’ and choose the ‘Work or school account’ option.
- Enter your COLPass ID (e.g. (e.g. Z123456@collaw.ac.nz) and confirm the CAPTCHA code.
- Select a password recovery option.
Q: Will the way I access Canvas change?
Q: Does this mean I, as a student, can access Microsoft Office software?
No. The updated sign-in process does not provide access to Microsoft Office for students.
Q: Who can I contact for help?
Please email itsupport@collaw.ac.nz
Or call 0800 447 457
Q: Will my course content or progress change?
No.