The workplace is full of individuals who all bring with them diverse ways of thinking and behaving; therefore, some people may have views that might conflict with yours. This can sometimes lead to difficult discussions, making it harder to focus on your job and manage your feelings.

No matter the topic of discussion, it is important to properly and respectfully manage any conflicts that arise.

Here are general tips to keep in mind if the dialogue gets heated:

Respect differences

Remember that disagreements are often the result of people having varying backgrounds, experiences, and beliefs. Honour those differences and the freedom to have them.

Be a good role model

Treat others with respect and kindness. Try not to interrupt. Truly listen and give the other person the attention you would like to have.

Be cautious about controversial topics in the workplace

A fiery debate could lead to unnecessary conflicts. If you don’t wish to participate in the discussion, step away, you don’t have to.

Breathe deeply to “buy time”

Count to 10 to gather your thoughts. This will help you act thoughtfully and not just react on impulse. Sometimes it is best to give a polite reply and take a time-out. An example: “You’ve given me some things to think about. Thank you.”

View Conflict as Opportunity

Hidden within virtually every conflict is the potential for a tremendous teaching/learning opportunity. Where there is disagreement there is an inherent potential for growth and development.

Be part of the solution instead of fuelling a problem and commit to making a positive difference on those things that are within your control, while respecting those who believe differently.

** Adapted from Health Advocate